Hotel Ethics

To start with, what is ethics concerning a business company? Ethics is a moral perspective of what is wrong or right. As our guest speaker said in his speech, a company has to make sure that everyone’s basic liberties are equal and equally protected. Businesses have to look the perspective of the whole (meaning people who interact in or with a company) and not of individuals. Hotels have ethics as every company does.

When the hotel management decides to hire employees they have to follow different criteria, such as: integrity, responsibility, understanding of the field and unity, while keeping in mind the main goal of being excellent at their profession and helping the hotel be better (http://www.foodreference.com/html/artethics.html). Promises made by a hotel’s manager must be fulfilled. Both quality and price must correspond to what a client will face once getting in the hotel. For example, a hotel near the beach that promises a 5 minute walk to get there and is actually 20 minute walk fails to meet this promise and has acted unethically. Once the code of ethics is decided by the directors of a hotel, it must be available to all employees.

In a world with millions of hotels, the hotel market place is certainly very competitive. There are hotels where someone needs to pay $1000 a night, and others that cost $ 100 per night. There are successful hotels and hotels that wait for a miracle to happen and receive more clients. In our world both wealthy and not so wealthy people exist thus these hotels have to focus on their ethic code and be sure to meet all of their promises.   

Some examples of ethics that hotels face are: stealing, attitude of employees (polite or impolite), employees that are not enjoying their work, discrimination etc.

Posted by: Katerina Argyrou